Returns Policy

Returns Policy main image Returns Policy image

We proudly offer 60 day returns - whether it doesn’t fit, you’ve changed your mind, or for any other reason, we’re happy to receive the item back and provide a credit or refund. 


We will Refund or Credit Items that are -

Unused
'As new' in appearance - no signs of wear, use, installation or damage
In original packaging, which is in perfect condition (including all tags still attached)
Being returned within 60 days from date of purchase
(Perishable items with a "Used By" or "Best Before" date must be returned and received by us within 30 days from date of purchase)
If you’re unsure as to whether your item meets these conditions for a refund/credit, please contact us before returning your item. If we receive an item for return that is not in perfect condition (e.g. tags removed, packaging damaged, showing signs of wear or use) we may decline the return or charge a restocking fee. 
 

We offer Capped Price Return Shipping -

As long as the item(s) you are sending are being returned from within Australia and they can be carried by Australia Post (details here), we can offer a Capped Price Return Shipping cost of $11.50.

Alternatively, you can arrange your own return shipping if that is more cost effective (e.g. if the item you are returning is very small). You will also need to arrange your own shipping via a courier for the return of bulky/oversized items. 

Customer are responsible for the cost of return shipping on all returns, and for ensuring the parcel reaches us safely. You may wish to consider a registered/insured service.

 

We'll Process Your Return as a Credit or Refund -

We’ll assess your item and process a credit or a refund back to your original payment method. We aim to do this within 72 business hours of receiving the parcel. 

You'll receive an email notifying you once it has been processed.

We’ll refund the price you paid for that particular item, but note that we don’t refund any shipping costs originally charged and we deduct any promotional savings (e.g. if you purchased 2 items as part of a "buy 2 items, get 10% off", and return one of them, we will refund the difference as though you just purchased the 1 item).


 
Warranty Claims -

Please note the information on this page relates to returns only (change of mind). If you are unlucky enough to experience a problem or fault that you think may be a warranty claim please contact us directly at sales@trailersrus.com.au before sending back any items, so we can assess the issue and work out the best way to resolve